Privacy Policy

Privacy Policy 
Last updated: 14/02/26

Douglas in Stitches we are committed to protecting your privacy. 
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.
1. Information We Collect
We may collect the following information:
Personal information:
- Name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment details (processed securely by third-party payment providers)
Technical information:
- IP address
- Browser type
- Device information
- Pages visited on our website
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate about your purchase
- Respond to enquiries
- Improve our website and services
- Send marketing emails (only if you opt in)
3. Payment Processing
Payments are handled by secure third-party providers through Wix. 
We do not store your full payment card details.
4. Cookies
Our website may use cookies to:
- Keep your shopping cart active
- Improve website performance
- Analyse site traffic
You can control or disable cookies through your browser settings.
5. Sharing Your Information
We only share your data when necessary, such as:
- Payment processors
- Delivery companies
- Website hosting or analytics services (including Wix)
We do not sell or rent your personal data to third parties.
6. Data Storage and Security
We take reasonable steps to protect your personal information. 
Your data is stored securely through Wix and related service providers and is only kept as long as necessary.
7. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact: 
Douglasinstitches@gmail.com
8. Third-Party Links
Our website may contain links to other websites. 
We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. 
Any changes will be posted on this page.
10. Contact
If you have any questions about this Privacy Policy, please contact:
Douglas in Stitches 
Email: Douglasinstitches@gmail.com