Terms & Conditions
Terms and Conditions
Last updated: 14/02/26
Welcome to Douglas in Stitches.
These Terms and Conditions outline the rules and regulations for the use of this website and the purchase of our products.
By accessing this website or placing an order, you agree to these Terms and Conditions.
If you do not agree with any part of these terms, please do not use this website.
1. Website Owner
This website is operated by Douglas in Stitches.
For any questions, please contact:
Email: Douglasinstitches@gmail.com
2. Use of the Website
By using this website, you agree to:
- Use the site only for lawful purposes.
- Not misuse, damage, or interfere with the website.
- Not attempt to gain unauthorised access to any part of the site.
We reserve the right to restrict or terminate access to any user who violates these terms.
3. Products and Descriptions
Douglas in Stitches sells dog clothing and accessories.
We make every effort to:
- Provide accurate product descriptions.
- Display colours and details as clearly as possible.
However:
- Colours may vary slightly depending on your screen.
- All products are subject to availability.
- We reserve the right to change or discontinue products at any time.
4. Pricing and Payment
- All prices are listed in GBP (£).
- We reserve the right to change prices at any time.
- Payment must be made in full before orders are processed.
Payments are processed securely through Wix and third-party payment providers.
5. Order Processing
- Ready-made items are processed and shipped within 1–2 business days.
- Made-to-order items may take longer.
Estimated processing times will be shown on the product page.
6. Shipping and Delivery
- Delivery times are estimates and may vary.
- Douglas in Stitches is not responsible for delays caused by postal or courier services.
- Shipping costs and delivery options are shown at checkout.
For full details, please see our Returns & Shipping Policy.
7. Returns and Refunds
Customers have the right to return eligible items within 14 days of receiving them, in line with UK consumer law.
Return conditions:
- Items must be unused and in original condition.
- Proof of purchase is required.
Custom or made-to-order items are non-returnable unless faulty.
Full details are available in our Returns & Shipping Policy.
8. Intellectual Property
All content on this website, including:
- Photos
- Text
- Logos
- Designs
is the property of Douglas in Stitches unless otherwise stated.
You may not:
- Copy
- Reproduce
- Distribute
- Use any content
without prior written permission.
9. User-Submitted Content (Future Features)
In the future, this website may allow users to submit photos or comments.
If such features are added:
- You must own or have permission to use any content you submit.
- You grant Douglas in Stitches permission to display and share the content.
- We reserve the right to remove any content at our discretion.
10. External Links
This website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of those websites.
11. Disclaimer
All content on this website is provided for general information and shopping purposes only.
We:
- Make no guarantees about the accuracy or completeness of information.
- Do not guarantee uninterrupted or error-free access to the website.
12. Limitation of Liability
To the fullest extent permitted by law, Douglas in Stitches shall not be liable for any:
- Indirect
- Incidental
- Consequential
loss or damage arising from the use of this website or its products.
Nothing in these terms excludes liability where it would be unlawful to do so under UK law.
13. Privacy
Your use of this website is also governed by our Privacy Policy.
14. Changes to These Terms
We may update these Terms and Conditions at any time.
By continuing to use the website after changes are made, you accept the revised terms.
15. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact:
Douglas in Stitches
Email: Douglasinstitches@gmail.com